Matrix Medical Network

Sr. Business Analyst – Dynamics CRM Administrator (Remote)

Posted Date 4 days ago(4/6/2021 4:25 PM)
Job ID
# of Openings
Full Time Regular



Senior Business Analyst/ Senior Systems Administrator (Dynamics CRM Solutions) - Remote


About Us: 


Matrix has long been a leading provider of high-touch, specialized care, helping at risk entities and members improve their health ad quality of care by providing comprehensive health assessments (CHAs).  We are expanding our team to support our continuing growth. Matrix Medical Network IT delivers capabilities using cutting edge technologies, including Mobile Tablet, Geo-spatial Analysis, Business Intelligence and Custom Business solutions.



Why Work at Matrix?

  • The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
  • Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
  • Work-Life-Balance: You will never feel truly satisfied by work until you are satisfied by life.
  • Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.  

 About the Position:


Type: Full Time Regular

Location: Remote or Matrix Medical Network Corporate Office 9201 E Mountain View Road, Suite 220, Scottsdale, AZ 85258

Hours: Days and Occasional Weekends 

Salary Range: $85,000 to $100,000


What to Expect:

Technically support the Member Experience team on the Microsoft Dynamics CRM platform.  Initially, this role will support setting up and managing dynamic scripts and functionality used by our customer service team. Future state, the position will grow into supporting campaign management. This role reports to the Member Engagement team but is a technical role and will partner closely with the IT department and the Contact Center.





  • Deliver new functionality by assessing, designing, developing, deploying and operationalizing code on time and on budget in an Agile environment
  • Customize and implement Microsoft Dynamics CRM, conduct and support solution testing, assist with functional, system and user acceptance testing, and conduct and support user and administrator training
  • Develop custom CRM forms, screens, views, workflows and reports using the product as well as the SDK and Developer Toolkits
  • Identify creative workarounds to meet requirements with or without the development of custom code
  • Ability to design and integrate business processes and data flows between CRM applications and other applications like Sales, Field Service and Campaign Management.
  • Lead a team of one or more direct reports in support of this work



Must Haves:

  • Experience leveraging MS platform and supporting programming languages SQL, JavaScript and experience with MS Outlook and Office 365.
  • Successful experience as a manager or team leader in a technical environment
  • Proven record of success in CRM solutions.
  • Proficiency with Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts
  • Strong verbal and written communication skills
  • Comfortable working in a cross functional, matrix managed environment with a wide variety of teams
  • An eye for details and the drive to execute with excellence
  • Strong self-motivation and self-direction


  • BS or BA degree
  • Demonstrate proven extensive knowledge and technical abilities in Dynamics CRM (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings.
  • Certification in Dynamics CRM, Dynamics 365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
  • Healthcare Experience
  • A winning sense of humor

Work Environment

Our team is united by our mission to improve the accessibility of healthcare. Together, we tackle unique challenges that make each day more rewarding than the last. That's why we hire talented people with diverse backgrounds and skillsets.


Our Culture:

  • We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
  • We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
  • We encourage and celebrate collaboration.
  • We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Primary Location: Remote or Scottsdale, AZ 85258. 

Job: Information Technology - Member Engagement - Senior Systems Administrator

Full Job Level: Full Time Salaried


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