Matrix Medical Network

Contact Center Representative – Remote (Tampa Bay Area)

Posted Date 3 days ago(2/23/2021 1:49 PM)
Job ID
# of Openings
Contact Center
Full Time Regular


Contact Center Representative - Remote (Tampa Bay Area)

Social Media_clinical contact center for iCIMS

About Us: 


Matrix has long been a leading provider of high-touch, specialized care, helping at risk entities and members improve their health and quality of care by providing comprehensive health assessments (CHAs).  As we grow, we are expanding our team to support.  Matrix has announced that we have acquired Biocerna, a CLIA-certified and CAP-accredited laboratory dedicated to delivering clinical diagnostics tests and results to improve patients’ safety and quality of care.


Why Work at Matrix?

  • The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
  • Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
  • Work-Life-BalanceYou will never feel truly satisfied by work until you are satisfied by life.
  • Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community. 


At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. 



  • 6 - 12 months inbound/outbound call center experience preferred
  • 6 - 12 months sales or soft sales experience preferred
  • High School DiplomaGED, or determination of an equivalent communication competencies
  • Candidates must be located in the Tampa Bay Area

What We Offer:

  • Competitive Base Pay + Incentive
  • Career Path
  • Benefits begin the 1st of the month after your start date!
  • Paid holidays and personal time off
  • Ongoing training program
  • Fun, challenging and motivating work environment


The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

  • Make inbound/outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.
  • Through inbound/outbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.
  • Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
  • Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.
  • Navigates in a Windows-based system to access the appropriate information to service the customer.
  • Operates various office equipment; including telephone, and computer.
  • Other duties may be assigned, based on company’s needs.


  • 6 - 12 months inbound/outbound call center experience preferred
  • 6 - 12 months sales or soft sales experience preferred
  • High School DiplomaGED, or determination of an equivalent communication competencies.
  • Customer service experience in a retail, hospitality, sales, or call center environment (preferred)
  • Demonstrated ability to concept-sell the benefits of a service or program, overcoming objections to participation
  • Experience in a metrics driven, performance environment
  • Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone.
  • Must be able to speak clearly and concisely on the phone
  • Excellent data entry skills and ability to navigate multiple computer screens while conducting a customer call
  • Demonstrated ability to organize, take initiative and follow up independently
  • Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
  • Ability to think independently and make decisions, while adhering to company standards and guidelines
  • Ability to work independently, while being a productive member of the team
  • Ability to work in a fast paced dynamic growth environment
  • Prompt and regular attendance required
  • Candidates must be located in the Tampa Bay Area

Work From Home Requirements:

  • Reliable internet speed and broadband connection, 20 download and 5 upload.
  • A secure area in the home to work from
  • The ability to work effectively in a work-at-home setting
  • The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time
  • Even though this is a WFH position, candidates must be located in the Tampa Bay Area
  • Note: Representatives will need to come into the office to pick up hardware and all necessary equipment as well as attend 1/2 day in person Orientation that follows all CDC guidelines to adhere to Covid-19 precautions.  


Our Culture:

  • We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
  • We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
  • We encourage and celebrate collaboration.
  • We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.


Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Type: Standard Full Time, Direct Hire - Call Center Representative, Hours: Training: Monday – Friday, 8:30am – 5:00pm Permanent Schedule Monday – Friday, 8:30am – 5:00pm, Keywords: Work from home, WFH, REMOTE, customer service representative, customer service, CSR, scheduler, scheduling, Matrix Medical Network, call center, health care, outbound calls, inbound calls, auto dialer, training class, Five9, SharePoint, Call Center Office, Largo, FL


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