Contact Center Representative - Remote (Tampa Bay Area)
Matrix has long been a leading provider of high-touch, specialized care, helping at risk entities and members improve their health and quality of care by providing comprehensive health assessments (CHAs). As we grow, we are expanding our team to support. Matrix has announced that we have acquired Biocerna, a CLIA-certified and CAP-accredited laboratory dedicated to delivering clinical diagnostics tests and results to improve patients’ safety and quality of care.
Why Work at Matrix?
At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs.
What We Offer:
The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.
Work From Home Requirements:
Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Type: Standard Full Time, Direct Hire - Call Center Representative, Hours: Training: Monday – Friday, 8:30am – 5:00pm Permanent Schedule Monday – Friday, 8:30am – 5:00pm, Keywords: Work from home, WFH, REMOTE, customer service representative, customer service, CSR, scheduler, scheduling, Matrix Medical Network, call center, health care, outbound calls, inbound calls, auto dialer, training class, Five9, SharePoint, Call Center Office, Largo, FL