Contact Center Representative
Remote - Must live in Georgia to be considered.
Matrix Clinical Care offers a broad range of clinical services and proven expertise that gives health plans, primary care providers, and employers the tools and knowledge they need to better manage the health of at-risk populations at home. With its deep roots in clinical assessment and care management services, Matrix’s network of clinicians break through traditional barriers to care access by meeting members where they are.
Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:
At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs.
What We Offer:
The Member Relations Representative (MR) makes outbound calls to health plan members to coordinate and schedule in-home and telehealth clinical health assessments (CHAs). This position is responsible to ensure responses to member inquiries are completed on a timely basis to achieve service and quality standards.
Work From Home Requirements:
As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.
Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Type: Standard Full Time, Direct Hire - Call Center Representative, Hours: Training: Monday – Friday, 9:00am – 5:30pm Permanent Schedule Monday – Friday, 9:00am – 5:30pm, Keywords: Work from home, WFH, REMOTE, Sales, customer service representative, scheduler, scheduling, Matrix Medical Network, call center, health care, outbound calls, inbound calls, auto dialer, training class, Five9, SharePoint, Georgia