Matrix Medical Network

Sr. Member Engagement Manager (REMOTE)

Posted Date 1 week ago(1/12/2022 12:17 PM)
Job ID
# of Openings
Account Management
Full Time Regular



Senior Member Engagement Manager (Remote)


Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

  • Matrix Clinical Solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.
  • Matrix Clinical Care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
  • Matrix Clinical Trials provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experience. Matrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
  • Matrix Clinical Labs is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

Matrix Medical Network IT delivers capabilities using cutting edge technologies to support all these lines of business, including Mobile Tablet, Geo-spatial Analysis, Business Intelligence and Custom Business solutions.

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. 


What we offer:

  • A chance to work with great people on exciting projects
  • Make a difference by taking the time doing the work that saves lives that have positive and direct impact on the wellbeing of others
  • The opportunity to work with a progressive company, who wants to make a difference




About the role:



Type: Full Time Salaried

Compensation: $87,000 to $115,000

Location: Remote or 9201 E. Mountain View Road, Scottsdale, AZ 85258.

Hours: Full Time Days  

Travel: Perhaps once or twice a quarter once Covid conditions improve

Benefits Offered to include: Medical, Dental, Vision, PTO and holiday pay, 401K with company matching, voluntary life insurance, short term disability, long term disability, health savings account, flexible spending accounts.


What to Expect:

The Sr. Member Engagement professional will be the functional leader within the account management team with responsibility for ensuring Matrix is able to attain acceptances from the maximum number of targeted members. Matrix’s success will be driven by how many completed assessments we can produce given a certain number of members outreached to. To increase this number, it is critical to improve the way we communicate to members as well as what we communicate to them. The person occupying this position is expected to improve member engagement as well as intereact with our clients about strategies to elicit increased member engagement.




  • Develop and Maintain a Member Engagement Strategy
    • Develop and keep relevant a comprehensive Member Engagement Strategy that considers what messages should be delivered, how they should they be delivered, when they should be delivered, and who should deliver them.
    • Design, develop, and test pilots and enhancements that increase member engagement; build upon those that are successful by implementing in the business.
    • Undertake appropriate initiatives to develop a relationship with members across the entire enrollment period they are with the client health plan by considering:
      • Multiple touch points
      • Providing information / education to address their objections, concerns, and needs
      • Building knowledge, understanding and good will of who Matrix is, what we do, and what is in it for them (“what’s in it for me”?)
      • Reducing barriers to acceptance and creating advocates in our markets
      • Maintain a master actionable work plan of the overall member engagement approach.
  • Work Collaboratively with Client Services to Engage Clients in Member Engagement
    • Identify what clients are doing today.
    • Identify ways in which Matrix can more substantively engage members by working with client organizations and tapping into things they are already doing.
    • Work proactively with client organizations to identify existing channels (email, digital, social media, written communications, health plan programs with member contact and member oriented events) and make use of them to introduce Matrix and schedule appointments.
  • Coordinate Member Outreach
    • Help direct the efforts of those functions responsible for member engagement.
    • Work across functions internally – mailing, teleservices, etc. as well as an outside agency – to deliver effective member engagement communications on time and on budget with maximum impact
  • Monitor and Measure Performance Through Effective Metrics and Management Reporting
    • Measure the effectiveness of various campaigns and seek to continuously improve performance.
    • Provide appropriate analysis and reporting to communicate status and support decision-making.
    • Work closely with the company’s Senior Business Analysts to produce daily, weekly, monthly and quarterly status reports and to identify and deliver any ad hoc individual report requirements.
    • Interact closely with cross-functional teams to gather, monitor and analyze performance data.
    • Participate in the development and implementation of new/revised reports, systems and procedures that will support your business area.


Must Haves:


  • A Bachelor of Arts /Science degree in Marketing, Business Administration or Health Care Administration or related field is required.
  • A good understanding of what it takes to maintain and develop effective member engagement.
  • Proven Member Engagement experiences required with a minimum of 5-8 years of direct experience.
  • Should have Medicare Advantage member engagement experience.
  • Excellent copy writing, analytical and project management skills.

  • Direct experience in managing projects/programs, coordinating team members, developing timetables and setting deadlines in order to achieve business objectives.
  • Excellent leadership skills and demonstrated ability to successfully lead a function.
  • Excellent writing, analytical and project management skills.

Our Culture:

  • We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
  • We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
  • We encourage and celebrate collaboration.
  • We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
  • As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve.  As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.  


Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact


Senior Member Engagement Manager  Primary location: Remote or Scottsdale, AZ 85258. Regular Shift.  Work from Home Opportunity, Full-Time, Regular, Salaried 



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