Matrix Medical Network

Clinical Support Coordinator - Remote

Posted Date 2 days ago(8/10/2022 6:48 PM)
Job ID
2022-19515
# of Openings
1
Category
Contact Center
Type
Full Time Regular

Overview

 

MatrixClinicalCare_Vertical

 

 

Do you have mapping and logistics experience? Enjoy helping people? Are you a problem solver? Can you set goals and get results? Do you strive for excellence? 

 

 

 

Clinical Support Logistics Coordinator - Remote 

 

About Us: 

 

Matrix Clinical Care offers a broad range of clinical services and proven expertise that gives health plans, primary care providers, and employers the tools and knowledge they need to better manage the health of at-risk populations at home. With its deep roots in clinical assessment and care management services, Matrix’s network of clinicians break through traditional barriers to care access by meeting members where they are.

 

Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

  • Matrix Clinical Care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
  • Matrix Clinical Solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.
  • Matrix Clinical Trials provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experience. Matrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
  • Matrix Clinical Labs is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

 

Why Work at Matrix?

 

  • The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
  • A chance to work with great people on exciting projects.
  • Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
  • Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Matrix Medical Network is proud to be a Diversity, Equity and Inclusion Employer   

 

 

Responsibilities

About the Job:

 

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs in their home or via telehealth. 

  • Type: Full-Time:  Monday - Friday  12 pm - 9 pm EST or Tuesday - Saturday 8 am - 5 pm EST.
  • Location: Position is remote  
  • Rate of Pay: $17.00/Hour, Additional $1.00 an hour for the 12:00 pm - 9:00 pm EST
  • Benefits:  Medical, Dental, Vision, 401K with company matching, paid time off, paid holidays and eligible for tuition discount. 

 

Postion Summary

 

The Clinical Support Coordinator (CSC) is responsible for the primary support of Nurse Practitioners to ensure they have the most efficient routes and complete schedules to maximize productivity. The Clinical Support Coordinator (CSC) assists the Nurse Practitioners with schedule routing and schedule optimization, schedule changes and cancellations as well as for contacting members to remind them of their appointment to meet the provider.

 

 

Responsibilities

  • Leverage systems, mapping tools and other resources to design an optimal route for the providers’ schedules.
  • Identify and address providers’ scheduling issues, evaluates and creates alternative routes and anticipates future needs.
  • Utilize effective communication skills to manage member appointments to positively impact providers’ productivity.
  • Effectively balance the needs of the members and providers.
  • Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.
  • Manage timing of visits in providers’ schedules and ensures quality and accuracy of schedule.
  • Make any required follow up calls as needed to coordinate providers’ routes and schedules.
  • Document all telephone calls in computer based system.
  • Liaison and communicates with other departments to facilitate provider scheduling.
  • Effectively updates Provider routes at beginning of shift
  • Pull Scheduled visits forward as need to maximize route efficiency
  • Daily optimization of Provider routes to assure Providers have the most effective working day
  • Concentration on confirming scheduled visits within 24 to 48 hour time frame
  • Utilize Managing resistance skills to minimize cancellations and reschedules
  • Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers
  • Other duties may be assigned, based on company’s needs.

Qualifications

Must Haves:

 

Educational Requirements 

 

Requires High school education or the equivalent, some college preferred.

 

Required skills and Abilities

  • Excellent organizational skills – ability to organize, take initiative and follow up independently.
  • Must be able to speak clearly and unencumbered on the phone.
  • Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment.
  • Prompt and regular attendance required.
  • Ability to think critically, solve problems and make decisions, while adhering to company standards and guidelines.
  • Ability to work independently, while being a productive member of the team accurately
  • A healthcare background and/or experience in a medical call center is a definite plus.
  • Must have excellent verbal and written communication and strong interpersonal skills. 
  • Must be comfortable working one on one with elderly members and their families by phone.
  • Ability and initiative to streamline and suggest improved processes.
  • Excellent typing skills and computer literacy, including customer service representative applications, Microsoft Word, and Excel.

Desired Skills

  • Minimum of 6 months of experience in routing, transportation and/or logistics.
  • Minimum of 6 months of experience working with geography and proficiency in using mapping applications such as MapQuest
  • Minimum 1 year of customer service experience displaying excellent customer service skills
  • Minimum 6 months in a call center setting 

Typical Physical and Psychological Demands

  • Requires prolonged sitting. May require some bending, stooping, twisting, and/or stretching from seated or standing positions.
  • Requires eye-hand coordination and manual dexterity sufficient to frequently operate a keyboard, telephone, copier, calculator and other office equipment. 
  • Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information via telephone or computer. 
  • Requires moderate to intense concentration due to complexity and/or need to meet deadlines, and flexibility to readily adapt to a changing environment.
  • Must be able to lift 10 lbs. or more.
  • Work Conditions: General office environment.

Supervisory Responsibility: No supervisory responsibilities.

Travel Requirements: No travel required.

 

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.

 

Type: Standard Full Time, largo, FL. Position is remote. Climnical Support Coordiinator, Lasrgo, FL, remote ,Work from home, WFH, REMOTE, logiostics, scheduler, scheduling, contact center, health care, outbound calls, inbound calls, training, benefits, full time, mapquest, routing, customer service, transportation. Work forn m home. 

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