Healthcare Customer Specialist

2 weeks ago
Job ID
2017-2873
# of Openings
20
Category
Contact Center
Type
Full Time Regular

Overview

Not just your typical workday...

 

Break away from workplace monotony.  At Matrix, our passion is bringing healthcare to underserved populations, innovating new technologies and creating sustainable programs that change lives.  When you have the power to make a difference in the health and well-being of others, every day is extraordinary.

We’re headed to the future of healthcare, come join us!

 

“Had it not been for provider support, I would have still been on the floor when the nurse practitioner arrived the next day, she prevented life-threatening complications.”  - Member

 

The Member Relations Team Member is responsible for promoting the benefit of and scheduling health risk assessments for customers of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for patients and/or family members with nurse practitioners for an in-home health risk assessment. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life. The main responsibility of this position is to conduct outbound calls to health plan members and schedule/secure in-home visits.

Responsibilities

  • Makes outbound calls to health plan members with the objective of scheduling an in-home health risk assessment with nurse practitioners, answer questions, provide resolution to participant and/or provider issues.
  • Through outbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.
  • Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
  • Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.
  • Navigates in a Windows-based system to access the appropriate information to service the customer.
  • Operates various office equipment; including telephone, and computer.
  • Other duties may be assigned, based on company’s needs.

 

 

Who You Are

 

You work collaboratively, yet independently. You are highly motivated and competitive, with a strong work ethic and exceptional customer service skills. You are charismatic, a go-getter, and have experience in call center environments, outbound calling, or other phone-based experience.  

 

What You Bring to the Table

  • Do you like money? Are you hungry for success? Good! Our incentive structure combined with a base pay rate puts you in charge of how much you earn!
  • Positive approach
  • Articulate, compelling and creative in verbal (phone) communication • Basic to intermediate skills with MS Office (Word, Excel, PowerPoint)
  • Organized with good work ethic
  • Likes to work as part of a team
  • Experience: Minimum of 6 months of customer service: ü Retail, hospitality, sales, or in a call center environment with customer service via telephone, email and/or face-to-face What We Bring to the Table:
  • Base + Incentive
  • Comprehensive benefit package including medical, dental, disability, life, and 401K
  • Paid holidays and personal time off
  • Training program
  • Our positive and supportive culture encourages our people to do their best work every day. Join a company that rewards performance with opportunities to further develop your career. You will be supported with ongoing mentoring, training and the opportunity to learn, grow and thrive 

Qualifications

  • 6 – 12 months outbound call center experience preferred.
  • 6 – 12 months sales or soft sales experience preferred.
  • Demonstrated ability to concept-sell the benefits of a service or program and overcome objections to participation.
  • Experience in a metrics driven, performance environment.
  • Must have excellent verbal and written communication skills, with good command of the English language, as well as strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone.
  • Must be able to speak clearly and concisely on the phone.
  • Excellent data entry skills and proven ability to navigate multiple computer screens while conducting a customer call.
  • Demonstrated ability to organize, take initiative and follow up independently;
  • Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment;
  • Ability to think independently and make decisions, while adhering to company standards and guidelines;
  • Ability to work independently, while being a productive member of the team;
  • Ability to work in a fast paced dynamic growth environment;
  • Prompt and regular attendance required; Must be flexible to work days/nights, weekends and select holidays as needed.  

Matrix Medical Network is Proud to be an Equal Opportunity Employer and Drug Free Workplace

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