Manager, Clinical Services

2 days ago
Job ID
# of Openings
Clinical Staff
Full Time Regular


Position Summary:

In conjunction with the Clinical Operations Manager, the Clinical Services Manager will provide leadership, management, planning and mentoring for a diverse clinical workforce of approximately 30-100 Nurse Practitioners, Preceptors and Team Leaders, who are collectively responsible for achieving client and clinical objectives within a defined geography.   This position is directly responsible for creating a work environment that embraces continues improvements in quality and timeliness, while acting as the primary change agent within the clinical field organization.


Organizational contributions:

The Clinical Services Manager will manage the implementation of defined strategies and objectives to ensure the achievement of business goals on a daily basis.

Interacts with:

Primary interaction is with team of Clinicians, Clinical Services and Clinical Operations leaders, as well as other cross-functional areas across the organization such as Quality Operations and Production Operations.



Responsibilities and Deliverables

  • Along with the Clinical Operations Managers, leads their assigned team to meet or exceed job requirements.
  • Provides clinical leadership, guidance, and support for staff.
  • Serves as a coach, mentor for all staff and is a leader in their performance.
  • Works with staff to identify root causes of missed opportunities.
  • Keeps their license in good standing by being compliant with any CEU or mandatory educational requirements.
  • Reviews quality indicators and monitors clinical performance of all clinical staff. If further support is needed, is responsible to ensure that assistance is provided in a timely manner.
  • Facilitates clinical education and continuous improvement through team meetings, communication of on-line education, and coaching calls with the clinicians.
  • Work collaboratively with the Clinical Operations Manager to:
  • Review management and operational reports to identify deviations from Budget or to goals and take steps to implement changes and improvements.
  • Evaluate all staff within their reporting structure, with the consent of their Directors; take the necessary actions to deal with employee issues, developmental needs and disciplinary action (to include terminations).
  • Establish and implement company, regional and area policies, goals, objectives and procedures.
  • Collaborate with Client Services to enhance customer services.
  • Solve problems as they arise and offer process solutions.
  • Ensure that staff are informed and follow all regulatory guidelines as required by local, state and federal law.
  • Understands the Nursing practice guidelines in the states of responsibility.
  • Represents Matrix with external parties including; patient, patient’s family and clients.
  • Establish clear directions for the workforce that challenges objectives while maintaining a two-way dialog with his direct reports that promoted an environment that empowers their organization.
  • Identify training needs and with assistance Director and Clinical Education Director, develop educational programs for staff.
  • Collaborates with various departments to meet the operating needs of the program and ensure compliance with all laws and regulations.
  • Work within a matrix lead organization with the Clinical Operations Managers and Directors.


  • Performs comprehensive health risk assessments on assigned members in patient homes or facilities
    • The responsibilities include:  adult/geriatric assessment, medical history, physical exam, medication reconciliation, diagnosis, and health education.   Additionally, patient education, communication to the PCP, follow-up facilitated with the PCP, and case management referrals may also be part of any assessment. Clear documentation according to Matrix guidelines and protocols is required. Other clinical care services may be required within the NP scope of practice.


Education Requirements

  • Bachelor’s Degree in Nursing, preferred Master’s Degree in Business, Nursing or other health related field, comparable education of experience or a mixture of both.
  • Board Certified Nurse Practitioner.

Required Skills and Abilities

  • Current NP license in state of residence.
  • Minimum of 1 years’ experience leading and managing clinical staff in a health care environment.
  • Proven successful experience as a communicator (both written and oral), change manager, leadership coach and mentor. Strong listening skills.
  • Demonstrated proficiency with Microsoft Office, Word, PowerPoint, Outlook and Excel.
  • Strong organizational skills and ability to problem solve and prioritize work.
  • Must be able to drive a vehicle, maintain state required automotive insurance and a valid state driver’s license within their state of residency.
  • Must have a valid state driver’s license.


  • Must have proof of adequate automobile insurance coverage for the state of residence.
  • Must have proof of current CPR certification.



To perform this job successfully an individual must be able to demonstrate the following success factors:

  • Uses logical methods to solve problems with effective solutions; is proficient at honest analysis, looks beyond the obvious for solutions.
  • Is action oriented and sees challenges as opportunities.
  • Cares about people; is available and ready to help; demonstrates empathy.
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
  • Consistently adheres to a core set of values and beliefs; acts in line with those values.
  • Hires the most qualified individuals from inside or outside the organization; is confident in the selection; selecting capable, diverse and talented individuals.
  • Provides challenging assignments; holds development discussions; is aware of each person’s career goals; partners with direct reports to build development plans.
  • Establishes clear directions; sets challenging objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in individuals; is a clear communicator.
  • Addresses poor performance/behavior with direct reports in a timely manner; regularly reviews and coaches team members to correct performance/behavior issues.
  • Creates an environment based on mutual respect, trust and honest communication, accountability, and a sense of belonging to the team. Celebrates both individual and collective successes.
  • Creates a climate in which people want to do their best; empowers others; makes each individual feel his/her work is important.

Supervisory Responsibility:


Directly oversees assigned Nurse Practitioners within assigned team and is responsible for overseeing quality of assessments and productivity on a daily basis.

Travel Requirements: Frequent travel is required.


  • Travel 60% to 70% of their time
  • Must be able to travel by public transportation, and airplanes.
  • Must be able to drive a vehicle.


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