Clinical Outreach Specialist - RN
Using a member-centered approach, the Clinical Outreach Specialist engages and coaches' members through innovative engagement techniques. The Clinical Outreach Specialist seeks to understand the current state of the member’s health. This critical role conducts telephonic outreach to provide health education, set mutual goals and realistic, evidenced-based health interventions that focus on self-management and disease literacy, then works with the member on progress towards goals. This position will also communicate lab results, ascertain health status and identify risk for escalation of symptoms to avoid unnecessary hospital utilization for health plan members, including those with chronic conditions or who were recently discharged from the hospital.
This team member may also provides information to member on local community resources for ongoing support to achieve goals.
Required Skills and Abilities:
Supervisory Responsibility: No supervisory responsibilities
Travel Requirements: No travel necessary
Work Conditions: General office environment
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.