Strategic Operations Manager
The Strategic Operations Manager will be responsible for partnering with internal stakeholders to ensure the needs of clients are met during a client's implementation period and other phases of a client's lifecycle with Matrix. Managing internal relationships, the Strategic Operations manager ensures that Matrix executes on key operational and contractual client requirements in order to meet and exceed its customer commitments. The Strategic Operations Manager will lead customer implementations across multiple solutions including in-home assessments, in-home screening and care management.
The Strategic Operations Manager will be responsible for the development and deployment of an internal communication strategy. This internal communication strategy must ensure a successful client implementation as well as ensuring all stakeholders are apprised of status updates, responding quickly so new businesses are efficiently implemented without compromising quality.
The person filling this role will have an opportunity to influence and direct process improvement initiatives across many different departments within the organization that influence a client's introductory period. To that end, the Strategic Operations Manager will work closely with the Client Implementation Program Manager to supply business requirements for those process improvements that may include operational changes, new tools and software. This position requires a blend of project management, process knowledge, in-depth product understanding and strong analytical, communication, and leadership skills.
Bachelor's degree in Business, Marketing, Technology or other related field preferred
Required Skills and Abilities:
Supervisory Responsibility: No supervisory responsibilities.
Travel Requirements: 25% Travel locations and frequency will vary depending on clients and Account Director needs.
Work Conditions: General office environment.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.