Growing Company in Scottsdale is Hiring Level One Service Desk Analyst (Temp to Hire Opportunity)
Not just your typical workday…
Break away from workplace monotony. At Matrix, our passion is bringing healthcare to underserved populations, innovating new technologies and creating sustainable programs that change lives. When you have the power to make a difference in the health and well-being of others, every day is extraordinary.
We’re headed to the future of healthcare, come join us!
The Service Desk Analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills.
High school diploma or equivalent (required); BA/BS degree (preferred).
CompTIA A+ certification or equivalent (required)
Required Skills and Abilities:
Supervisory Responsibility: No supervisory responsibilities.
Travel requirements: No travel required.
Work Conditions: General office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.