Healthfair Has Part-Time Openings for our Contact Center!
Come start a rewarding career with us in the healthcare industry!
The role of being a Member Relations Representative will bring its own set of rewards every day with exciting incentives and learning opportunities with great growth potential.
We are now hiring for part-time night shifts starting at $13.50/HR with Bonuses.
Every day you will make a difference and help SAVE A LIFE!!
As a Member Relations Representative, you will be the first point of contact with our health plan members to help them in scheduling their annual preventative screenings on our mobile health clinics.
You will be making outbound calls informing and educating the members of this no cost benefit with their Medicare insurance, overcome patient objections with empathy and active listening skills, and work accurately within a fast-paced metrics-based environment.
Depending on business needs, you may also take inbound calls from health plan members to schedule the preventative screenings and assisting them with all aspects of our services.
Minimum of 6 months of customer service: Retail, hospitality, sales, or in a call center environment with customer service via telephone, email and/or face-to-face.
Demonstrated ability to concept-sell the benefits of a service or program and overcome objections to participation.
Must have excellent verbal and written communication skills, with good command of the English language, as well as strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone.
Must be able to speak clearly and concisely on the phone.
Excellent data entry skills and proven ability to navigate multiple computer screens while conducting a customer call.
Demonstrated ability to organize, take initiative and follow up independently;
Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment;
Ability to think independently and make decisions, while adhering to company standards and guidelines;
Ability to work independently, while being a productive member of the team;
Ability to work in a fast-paced dynamic growth environment;
Prompt and regular attendance required. Must be flexible to work days/nights, weekends and select holidays as needed.
6 – 12 months sales or soft sales experience preferred.
Experience in a metrics driven, performance environment preferred.