• Contact Center - Team Lead

    Posted Date 2 weeks ago(6/12/2018 11:36 AM)
    Job ID
    2018-4957
    # of Openings
    1
    Category
    Contact Center
    Type
    Full Time Regular
  • Overview

    Your future starts today! Join a growing company that has a passion for quality work, passion for helping others and making a difference in a person’s life while having some fun along the way. Health Fair Core Values are the underlying guiding principles that drive our culture and the way we live every day.

     

    17-Matrix-031 JobBanners_2

     

    Who You Are:

     

    You work collaboratively, yet independently. You are highly motivated and competitive, with a strong work ethic and exceptional customer service skills. You are charismatic, a go-getter, and have experience in call center environments, outbound calling, or other phone-based experience.

    Do you like money? Are you hungry for success? Good! Our incentive structure combined with a base pay rate puts you in charge of how much you earn!

     

    What We Bring to the Table:

    • Base + Incentive
    • Comprehensive benefit package including medical, dental, disability, life, and 401K
    • Paid holidays and personal time off
    • Our positive and supportive culture encourages our people to do their best work every day. Join a company that rewards performance with opportunities to further develop your career. You will be supported with ongoing mentoring, training and the opportunity to learn, grow and thrive

    Responsibilities

    HealthFair, a leading health and wellness company that provides awareness, education and preventive health tests to consumers to help improve the quality of their lives. Utilizing mobile health centers, HealthFair’s mission is to improve and extend lives through the early detection and prevention of disease. With powerful information, patients gain the early knowledge necessary to make important health decisions with the oversight of their primary physicians.

    Health screenings are essential to a healthy lifestyle because the sooner a threat is detected; the higher the success of treatment, the lower risk of complications. We offer several affordable health screening packages to ensure patients are provided with a comprehensive understanding of their health.

    Responsible for directly supervising a great team of member service agents while demonstrating professional management and interpersonal skills. Although not a regular part of their daily routine, the supervisor should be capable of effectively performing the duties and responsibilities of the agents. The supervisor effectively uses performance metrics to monitor and adjust the game plan to meet or exceed objectives. Continuous process improvement, employee satisfaction and employee development are key factors in this role along with being a positive influence on the entire organization. The ability to interact as a team player with other departments and locations while maintaining focus on what is best for the organization, the customer, and the team is a primary directive.

    Qualifications

     

    • Must be an experienced on the floor, on the front lines, willing to use hands-on approach, inspirational leader of people. Desk Jockeys need not apply.
    • Develop and communicate improvements and updates in various programs to team to achieve performance and quality goals.
    • Developing strategies and processes for interacting with customers to improve their experience.
    • Participating in the development and enhancement of general processes and/or coaching procedures that will support HealthFair service and revenue generation goals
    • Answering questions from staff and providing guidance and feedback
    • Ensure adherence to policies for attendance, established procedures etc.
    • Keep management informed of issues and problems
    • Manage the performance of the agents (including setting objectives, assessing performance, coaching for improvement and if necessary placing agents on performance improvement plans, and recommending disciplinary action).
    • Recognizing, rewarding, and celebrating the successes and accomplishments of team members through the appropriate channels; and successfully fielding and finding resolution to customer escalations.

    Minimum Requirements:

    • 3+ years of proven experience as call center supervisor or manager
    • Experience in customer service
    • Proficient computer skills utilizing a variety of software
    • Knowledge of telephone equipment and relevant computer programs
    • Knowledge of performance evaluation procedures
    • Outstanding communication and negotiation abilities
    • Results-oriented approach to productivity
    • Excellent organizational and leadership skills
    • Ability to work well under pressure
    • Bachelor’s degree preferred but not required 
    • Benefits : Competitive Salary, plus Health/Medical, Dental and Vision Benefits (if applicable)

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Get job recommendations

    Tell us a little about yourself, and we’ll recommend jobs that match your interests and experience. Click here to get started.