The Member Relations Operations Leader is responsible for coaching and developing the skills of team members to enhance performance and managing the day-to-day contact center operations, while upholding an exceptional level of customer service. The goal of the Member Relations team is to contact health plan members and secure appointments for them and/or their family members with Matrix Nurse Practitioners for an in home health risk assessment. The role of the Member Relations team is to educate, inform and encourage members and family members to participate in this program to improve their overall health and quality of life through telephonic outreach.
Required Skills and Abilities:
Background & Benefits:
Our engaging and rewarding work environment has been recognized as a “Top 100 Workplace” 2014, 2015 and 2017 by the Tampa Bay Times. We were also named “Large Business of the Year” in 2014 by the Clearwater Chamber of Commerce.
We provide excellent training, great work culture and an energetic team environment. Additionally, we offer competitive starting pay, career path and monthly rewards and incentives. Benefits include health, dental, vision and matching 401(k).
Matrix has contact center positions in our regional office in Largo, Florida as well as our corporate headquarters in Scottsdale, Arizona.
Typical and Physical Demands:
Travel Requirement: Occasional travel may be required.
Supervisory Responsibility: Direct supervision of department staff.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
Matrix Medical Network is a proud equal opportunity employer