• Contact Center Representative - Outbound - Scottsdale, AZ

    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings
    Contact Center
    Full Time Regular
  • Overview

    Contact Center Representative 


    Your future starts today! Join a growing company that has a passion for quality work, passion for helping others and making a difference in a person’s life while having some fun along the way. Matrix Medical Network Core Values are the underlying guiding principles that drive our culture and the way we live every day.


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    Who You Are:


    You work collaboratively, yet independently. You are highly motivated and competitive, with a strong work ethic and exceptional customer service skills. You are charismatic, a go-getter, and have experience in call center environments, outbound calling, or other phone-based experience.


    We are looking for people wanting to work 4 10 hour shifts, 9:30am-8pm Monday-Thursday. 


    Do you like money? Are you hungry for success? Good! Our incentive structure combined with a base pay rate puts you in charge of how much you earn!


    What You Bring to the Table:

    • Positive approach
    • Articulate, compelling and creative in verbal (phone) communication
    • Basic to intermediate skills with MS Office (Word, Excel, PowerPoint)
    • Organized with good work ethic
    • Likes to work as part of a team
    • Experience: Minimum of 6 months of customer service:
      • Retail, hospitality, sales, or in a call center environment with customer service via telephone, email and/or face-to-face

    What We Bring to the Table:

    • Base + Incentive
    • Comprehensive benefit package including medical, dental, disability, life, and 401K
    • Paid holidays and personal time off
    • Training program
    • Our positive and supportive culture encourages our people to do their best work every day. Join a company that rewards performance with opportunities to further develop your career. You will be supported with ongoing mentoring, training and the opportunity to learn, grow and thrive
    • Hours of operations are 8am-8pm Monday - Friday


    • Handles outbound and inbound calls to health plan members with the objective of scheduling an in-home health risk assessment with nurse practitioners, answer questions, provide resolution to participant and/or provider issues.
    • Through outbound and inbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.
    • Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
    • Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.
    • Navigates in a Windows-based system to access the appropriate information to service the customer.
    • Operates various office equipment; including telephone, and computer.
    • Other duties may be assigned, based on company’s needs.


    • 6 – 12 months outbound call center experience preferred.
    • Strong communication skills, both written and verbal. High School Diploma, GED, or determination of an equivalent communication competencies.

    • Demonstrated ability to concept-sell the benefits of a service or program and overcome objections to participation.
    • Experience in a metrics driven, performance environment.
    • Must have excellent verbal and written communication skills, with good command of the English language, as well as strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone.
    • Must be able to speak clearly and concisely on the phone.
    • Excellent data entry skills and proven ability to navigate multiple computer screens while conducting a customer call.
    • Demonstrated ability to organize, take initiative and follow up independently;
    • Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment;
    • Ability to think independently and make decisions, while adhering to company standards and guidelines;
    • Ability to work independently, while being a productive member of the team;
    • Ability to work in a fast paced dynamic growth environment;
    • Prompt and regular attendance required;
    • Must be flexible to work days/nights, weekends and select holidays as needed


    Matrix Medical Network is Proud to be an Equal Opportunity Employer and Drug Free Workplace


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