At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve.
Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. The contributions of our Member Relations and Clinical Support Services teams are at the heart of our organization’s success.
Matrix Medical Network offers you challenging, meaningful work and the power to help make a difference in the health and well-being of others. Our engaging and rewarding work environment has been recognized as a “Top 100 Workplace” in 2014, 2015 and 2018 by the Tampa Bay Times. We were also named “Large Business of the Year” in 2014 by the Clearwater Chamber of Commerce. We provide excellent training, great work culture and an energetic team environment. Additionally, we offer competitive starting pay. Benefits include health, dental, vision and matching 401(k).
Reporting to the Quality Support Manager, the Quality Support Representative (QSR) is responsible for cultivating team and individual, both CSCs and MRs, growth through monitoring incoming/outgoing calls, call behaviors, coaching, mentoring, metric interpretation and associated documentation of the Contact Center for quality. They will also be a support resource to encourage collaboration among assigned team members and other members of Member Relations.
Primary interactions are with Associates and Operations Leaders. Significant interaction as well with all other departments within the Contact Center, including Clinical Support Services and Command Center.
Travel Requirements: No travel may be required
Matrix Medical Network is a proud equal opportunity employer