The Senior Director, Member Experience and Engagement will be responsible for developing and executing the member experience and engagement strategies for all of Matrix Medical Network’s products and services.
This position will provide leadership for enterprise-wide member experience projects and initiatives, including responsibility for the design, testing, execution and analysis of multi-channel programs designed to improve the end to end member experience and driving successful member engagement and net yield.
This individual will develop viable member segmentation schema and member insights from data analysis and translate that into actionable strategies to gain member consent. This role has ultimate accountability for driving improved outcomes for members, including contact, consent and completion rates, along with improved member satisfaction.
Minimum of 10+ years of related work experience.
Bachelor degree in business, marketing or related discipline required, Master’s degree a plus
Required Skills and Abilities: