Member & Client Support Coordinator
Matrix Medical Network is one of the fastest growing companies in health-care. We care profoundly for the members we serve and the work we do significantly improves their quality of life. We are a fast growing organization with experts in human resources, account management, sales, recruiting, marketing, business development, operations and finance.
Matrix Medical Network is the leading provider of in-home and facility community based care management services and is in the process of revolutionizing health-care solutions. Matrix was founded in 2001 and is headquartered in Scottsdale, Arizona, with regional offices in Largo and Orlando Florida. Matrix has a national clinical organization which provides high-touch, in-home and mobile clinic care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well positioned for continued expansion.
The Member & Client Support Coordinator receives, investigates, and monitors customer feedback from all sources. The Coordinator will field calls from members, POA’s, clients, and internal and external business partners, as well as initiate the appropriate follow up and resolution response, per established Matrix policy and procedure.
Required Skills and Abilities