• Member Feedback Coordinator

    Posted Date 3 months ago(1/3/2019 2:24 PM)
    Job ID
    2018-6070
    # of Openings
    1
    Category
    Operations
    Type
    Full Time Regular
  • Overview

    Member & Client Support Coordinator

     

    Matrix Medical Network is one of the fastest growing companies in health-care. We care profoundly for the members we serve and the work we do significantly improves their quality of life. We are a fast growing organization with experts in human resources, account management, sales, recruiting, marketing, business development, operations and finance.

     

    Matrix Medical Network is the leading provider of in-home and facility community based care management services and is in the process of revolutionizing health-care solutions.  Matrix was founded in 2001 and is headquartered in Scottsdale, Arizona, with regional offices in Largo and Orlando Florida. Matrix has a national clinical organization which provides high-touch, in-home and mobile clinic care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well positioned for continued expansion.

     

    TechWriterSocial Media_IT 2 for iCIMS

     

    The Member & Client Support Coordinator receives, investigates, and monitors customer feedback from all sources.  The Coordinator will field calls from members, POA’s, clients, and internal and external business partners, as well as initiate the appropriate follow up and resolution response, per established Matrix policy and procedure. 

    Responsibilities

    • Answer inbound calls from members, POA’s, clients, and internal and external business partners
    • Respond to emails/voicemails from members, POA’s, clients, and internal and external business partners
    • Documents the call/email content according to policy and procedure
    • Completes written communication in accordance with standard business practice
    • Distributes call results according to Matrix Policy and Procedure
    • Make outbound calls as needed to complete the case closure
    • This person coordinates case follow-up and ensures documentation meets customer requirements. 
    • Works with appropriate internal and external customers within required timeframe.
    • Resolves cases as appropriate
    • Other duties as assigned

    Qualifications

    Education Requirements

    • High School Diploma or GED equivalent

     

    Required Skills and Abilities

    • Strong professional written and oral communication skills
    • Familiarity with HIPAA rules and regulations
    • Intermediate proficiency in MS Office required, advanced Excel skills preferred
    • Strong attention to detail and effective organizational skills
    • Ability to transcribe telephone calls in a concise, accurate manner

     

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