Production Operations Director
Matrix Medical Network works with our health plan clients to ensure that in-home and mobile comprehensive health assessments are conducted for their at-risk members. On average, through a collaborative effort with multiple internal departments, our practitioners visit 2,500 - 3,000 members per day.
These comprehensive health assessments provide essential diagnostic insights into the health status of the health plan members, which often result in life-saving interventions!
Production Operations is the team that ensures that the essential health care practitioners and/or mobile units are in the right place at the right time in order to be able to meet our health plan clients' needs.
The Production Operations Director is responsible for overseeing the end to end production of Comprehensive Health Assessments (CHAs) and Quality Gap Closure visits in the home, facility, and mobile setting.
The Director is responsible for the oversight of direct field staffing requirements, production forecasting, overall capacity utilization, and total production. This position is responsible for ensuring corporate and client production goals are met and strategically diagnosing and solving the challenges that could impede the production.
The Director is also responsible to ensure production schedules can be met and that client needs are the first priority of the team. This position must work effectively with the Production Forecasting, Contact Center, Credentialing and Clinical Operations to ensure all key performance indicators are on track to achieve business and client objectives.
Bachelor’s degree or equivalent in depth specialized training program.
Six Sigma Green Belt preferred
Required Skills and Abilities:
Supervisory Responsibility: Yes
Travel Requirements: Occasional travel may be required.