• Contact Center Representative - Scottsdale, AZ

    Posted Date 7 days ago(3/18/2019 11:59 AM)
    Job ID
    # of Openings
    Contact Center
    Full Time Regular
  • Overview

    Member Relations Representative (Contact Center)

    Join a Growing Company, 

    Saving Lives One Call at a Time.


    ***** Offering a Shift Differential for our 11:30am-8:00pm Shift *****


    At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. The contributions of our Member Relations and Clinical Support Services teams are at the heart of our organization’s success.


    Social Media_clinical contact center for iCIMS


    Member Relations Representative - 2nd Shift Hours are 11:30AM-8:00PM.


    If you’re looking for a rewarding career within a stable company that offers growth opportunities, then Matrix Medical Network is where you want to be! Upon joining our Member Relations team, you can look forward to:

    • 2nd shift pay differential starts you at $16/hr (plus bonuses)!
    • Upon a satisfactory 6 month performance review, your pay will increase to $17.50/hr (plus bonuses)!
    • Upon a satisfactory 12 month performance review, your pay will increase to $19.00/hr (plus bonuses)!
    • Your Medical, Dental, and Vision, benefits begin the 1st of the month after you start - there is no probationary period!
    • Work a Monday-Friday schedule!
    • Weekly and monthly employee recognition and appreciation rewards!
    • Enjoy a casual environment, in a professional setting (jeans are ok)!
    • The feeling of personal satisfaction, knowing that every day you make a difference in our members’ lives by ensuring they receive the care and benefits they need!
    • NO SALES – EVER!!


    The Member Relations Representative contacts health plan members and explains the benefits of health risk assessments to schedule In-Home and/or Mobile Clinic visits with clinical providers for their one-on-one health assessments. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

    • Through outbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.
    • Accurately and concisely documents customer feedback and special needs indicated during each call.
    • Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.
    • Navigates in a Windows-based system to access the appropriate information to service the customer.
    • Operates various office equipment; including telephone, and computer.
    • Other duties may be assigned, based on company’s needs.


    • 6 - 12 months outbound call center experience preferred
    • 6 - 12 months sales or soft sales experience preferred
    • High School Diploma, GED, or determination of an equivalent communication competencies
    • Customer service experience in a retail, hospitality, sales, or call center environment 
    • Demonstrated ability to concept-sell the benefits of a service or program, overcoming objections to participation
    • Experience in a metrics driven, performance environment
    • Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills
    • Prompt and regular attendance required


    Matrix Medical Network is Proud to be an Equal Opportunity Employer and Drug Free Workplace


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