Clinical Outreach Specialist
Matrix Medical Network is the leading provider of in-home, facility and community based care management services and solutions to health plans. Founded in 2001, we are headquartered in Scottsdale, Arizona, with regional offices in Largo, Orlando and Boston. Matrix has a national clinical organization which provides high-touch, in-home care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well positioned for continued expansion.
Using a member-centered approach, the Clinical Outreach Specialist engages with patients before and after they have completed a Comprehensive Health Assessment in their home or on a Mobile Health Clinic. This critical role conducts telephonic outreach to gather responses to pre-assessment questions and help the member prepare for their upcoming visit. Post-assessment, the Clinical Outreach Specialist is also responsible for following up with members to provide lab results, address questions/concerns, and provide guidance on follow up critical for the next step in the member’s care.
Supervisory Responsibility: No supervisory responsibilities
Travel Requirements: No travel necessary
Work Conditions: General office environment