Member Feedback Coordinator
Client Support Coordinator
Founded in 2001 and headquartered in Scottsdale, Arizona, Matrix Medical Network is a leading provider of home-based healthcare services for health plans, including comprehensive health assessments, quality gap closure visits, clinical service needs assessments, as well as post-acute and chronic care management. Matrix brings care directly to individuals where they live and via mobile clinics through its clinical network of over 6,000 providers spanning all 50 states. Leveraging advanced analytics and leading-edge technologies, Matrix achieves unprecedented engagement of health plan members and patients to improve quality of care and outcomes, while generating positive impact for health plans. Matrix supports populations of all ages from infants to seniors, across all plan types, including Medicare, Medicaid, Commercial and Exchange.
The Member Feedback Coordinator receives, investigates, and monitors customer feedback from all sources. The coordinator will field calls/emails from members, Nurse Practitioners, and/or Physicians and attempt a one call resolution experience. As needed the coordinator will conduct appropriate follow up and resolve per established Matrix policy and procedure. This role will partner with internal and external business partners to coordinate case from start through follow up and resolution. The coordinator ensures documentation meets customer requirements and agreed upon client time-frames.
High School Diploma or GED equivalent.
Required Skills and Abilities:
Supervisory Resonsibility: No supervisory responsibilities.
Travel requirements: No travel required.