Director, Account Management
Matrix Medical Network is one of the fastest growing companies in healthcare. We care profoundly for the members we serve and the work we do significantly improves their quality of life. We are a fast growing organization with experts in human resources, account management, sales, recruiting, marketing, business development, operations and finance.
Matrix Medical Network is the leading provider of in-home and facility community based care management services and is in the process of revolutionizing health-care solutions. Matrix was founded in 2000 and is headquartered in Scottsdale, Arizona, with regional offices in Largo and Orlando Florida. Matrix has a national clinical organization which provides high-touch, in-home and mobile clinic care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well positioned for continued expansion.
The Director of Account Management organization has primary responsibility for managing client relations through implementation and on-going service delivery. This field-based position is responsible for implementing new clients, resolving client issues, and ensuring the company’s obligations to its clients are fulfilled. The primary objective of the Director of Account Management is to exceed client expectations through quality service delivery.
Manage Company Accounts:
The Account Management Director will be the senior business leader on an account and will have overall responsibility for ensuring the clients receive the program value they expect. Specific roles and responsibilities in this area include, but are not limited to:
Support Client Relationships:
The company currently serves more than 40 health plans. The individual hired in this position will have responsibility interfacing with health plan clients and assume full responsibility for a subset of the clients. Additionally, the position will serve as the liaison between internal functions such as the operations, IT, clinical services, and business services and the client. Responsibilities in this area include, but are not limited to the following:
Provide Client Analysis and Management Reporting:
The Account Management Director will play a critical role in providing data analysis and generating reports for clients. Specific roles and responsibilities in this area include, but are not limited to:
Support Sales at Existing Clients:
The Account Management Director seeks to support account management at existing clients so that more revenue can be generated from existing clients. The individual who assumes this role will support on-going sales efforts at existing clients. Responsibilities in this area include, but are not limited to the following:
A Master’s level business or health-care related degree is preferred. A Bachelor of Arts /Science degree in Business Administration or Health Care Administration or related field is required.
Required Skills and Abilities:
The ideal candidate will possess a strong understanding of the health-care industry and specifically the Medicare Advantage sector or geriatric care delivery. Specifically, we are looking for a business professional with 7-10 years of health-care account management experience or direct management of multi-site health-care delivery operations. The successful candidate will possess the following experiences and personal attributes:
We are a fast-growing company with excellent future prospects. The work environment requires an ability and willingness to adapt to changing priorities and meet aggressive project deadlines.
Supervisory Responsibility: No supervisory responsibilities.
Travel Requirements: Potentially 50% travel required.
Work Conditions: General office environment.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.