Matrix Medical Network is the leading provider of in-home, facility and community based care management services and solutions to health plans. Founded in 2000 and headquartered in Scottsdale, Arizona, with a regional office in Largo, Florida. Matrix has a national clinical organization which provides high-touch, in-home care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well positioned for continued expansion.
At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve.
Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. The contributions of our Member Relations and Clinical Support Services teams are at the heart of our organization’s success.
You will be embraced in this culture that values integrity, innovation and passion, and you will be given the tools you need to succeed.
You will be part of a team that shares an unyielding commitment to improve the quality and accessibility of healthcare. And together, we have the power to make a difference - it’s the nature of what we do.
Reporting to the Manager of Learning & Development this position plays a critical role in assisting with the implementation of all training programs within the Contact Center ensuring adherence to all training objectives. The Training Specialist will provide continuous consultative and proactive recommendations of best practices and new processes based on evolving business needs.
Primary interactions are with all Contact Center team members including Director, Operations Leader, Member Relations (MRs) and Quality Team Partners. Significant interaction as well with other departments including Command Center and Clinical Support (CSs).
Matrix Medical Network is a proud equal opportunity employer.