Are you passionate and eager to have an impact on people’s lives? If so, you have a unique opportunity to join Matrix as we redefine the way quality healthcare is delivered. Please click on the job title for more information and to begin your application.
At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve.
Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. The contributions of our Member Relations and Clinical Support Services teams are at the heart of our organization’s success.
Member Relations Representative:
Qualifications:
What You Bring to the Table
Do you like money? Are you hungry for success? Good! Our incentive structure combined with a base pay rate puts you in charge of how much you earn!
What Matrix Medical Network Provides
The Member Relations Supervisor is responsible for coaching and developing the skills of team members to enhance performance and managing the day-to-day contact center operations, while upholding an exceptional level of customer service. The goal of the Member Relations team is to contact health plan members and secure appointments for them and/or their family members with Matrix Nurse Practitioners for an in home health risk assessment. The role of the Member Relations team is to educate, inform and encourage members and family members to participate in this program to improve their overall health and quality of life through telephonic outreach.
Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. The contributions of our Member Relations and Clinical Support Services teams are at the heart of our organizations success.
Reporting to the Command Center Manager the Dialer Administrator (DA) is responsible for day to day execution and monitoring of the outbound dialer jobs performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple contact centers and diverse groups. The DA will work with workforce management to balance workforce management to ensure optimal utilization of resources, balance systems interactions that integrate with the dialer and to support service level objectives allowing for accurate and effective schedule production in line with forecasted requirements. The DA will maintain and administer changes to the dialer, IVR, telephony, five9, CCA system and other associated systems. The DA will ensure strategic goals are met through forecast modeling, collaborative planning and effective communication while aligning the forecast with strategic and tactical goals. The Dialer Administrator provides full Dialer and logistical support for entire Contact Center, as well as other ancillary areas that are fully dependent on our current telephony technology to ensure company and client goals are met. Ensures the dialer is performing at peak efficiency, and our systems are in line with each other for peak performance. Drive and analyze telephony data to identify trends for process improvement initiatives as needed.
Primary interactions are with the Command Center team, the Contact Center staff and the Clinical Support staff. There will also be a high level of interaction with our Information Technology (IT) Team, the Five9 Team, as well as other ancillary teams as necessary.
Member Relations Representative (Contact Center)
Join a Growing Company,
Saving Lives One Call at a Time
***** Excellent Work Shift from 10:00am to 6:30pm *****
At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. The contributions of our Member Relations and Clinical Support Services teams are at the heart of our organization’s success.
Member Relations Representative - 1st Shift Hours are 10:00AM-6:30PM.
If you’re looking for a rewarding career within a stable company that offers growth opportunities, then Matrix Medical Network is where you want to be! Upon joining our Member Relations team, you can look forward to:
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